They are kind and generous. They make the appointment quick. And when they working on your mouth they are genital and ask and make sure your not in pain. I have not experienced any pain with them but when they tighten my wires and when i first got them. But i will hurt tho. But everything els is great. And the workers all know my name when i walk through the door. And everytime i go they have a nice conversation. They are also very very very friendly.